Refund policy

 

Refund & Return Policy

Last updated: July 27, 2026

shopitmart operates as a third-party retailer. The books and products available in our store are sourced and fulfilled directly by our suppliers. As such, all refund and return requests must be directed to the supplier from whom your order was fulfilled.

How to Request a Refund or Return

To initiate a refund or return, please contact our supplier directly. You can reach out to us first at [your contact email] and we will provide you with the appropriate supplier contact information for your order.

Please note the following:

• Refund and return eligibility, timeframes, and conditions are determined by the supplier and may vary by product.
• We are unable to process refunds or returns directly, as we do not hold or handle inventory.
• Customers are encouraged to review the product details carefully before purchasing, as some items may be non-returnable at the supplier's discretion.
• Shipping costs for returns may be the responsibility of the customer unless the item arrived damaged or defective.

Damaged or Defective Items

If your item arrived damaged or defective, please contact us within 7 days of delivery at [your contact email] with photos of the damage. We will coordinate with the supplier on your behalf to resolve the issue.

Questions?

For any questions regarding your order or this policy, please contact us at support@shopitmart.com or visit our store at shopitmart.com.